Effective date: October 20, 2026 | Version 1.1
This policy explains shipping, order changes, returns, and refunds for physical products purchased at www.phcustomrigs.com. Fishing-trip arrangements are addressed in our Terms and any separate trip confirmation.
Our business and contact
Panhandle Custom Pomp Rigs is operated by Panhandle Custom Pomp Rigs LLC (“we,” “us,” or “our”). For order assistance, email info@phcustomrigs.com or use www.phcustomrigs.com/contact/. Include your order number and the name used at checkout. Request return authorization before sending goods. Authorized returns may be sent to Panhandle Custom Pomp Rigs LLC, 231 Trish Dr, Crestview, FL 32536.
Shipping destinations and charges
We ship to the contiguous 48 United States. We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations. Available delivery methods, charges, and any applicable taxes appear at checkout before payment. A destination is eligible only when we offer a shipping method for it. Local pickup is available only if expressly offered and arranged.
Any free-shipping promotion states its minimum purchase, eligible destinations, exclusions, and how discounts affect the minimum. No free-shipping threshold applies unless advertised for your order. Carrier charges shown at checkout are the amounts you agree to pay for the selected service.
Preparation and dispatch
Ready-to-ship products are normally handed to the carrier within 1–3 business days after payment is received. Made-to-order and custom products are normally handed to the carrier within 5–10 business days after payment and approval of the final specification. A different preparation time applies when clearly stated on the listing or approved quote before purchase. Business days exclude weekends and applicable public holidays.
Preparation time and carrier transit time are separate. A ready-to-ship label describes our preparation status; it does not promise same-day dispatch. Orders containing products with different preparation times normally ship together when all items are ready, unless we agree otherwise before dispatch.
Shipping delays
We will contact you if we cannot ship within the promised time, give the revised estimate when available, and offer the choice of agreeing to the delay or canceling the unshipped merchandise for a prompt refund. We will obtain any consent required by law and cancel and refund when required if consent is not obtained. This protection also applies to custom orders. If no shipment time is stated, applicable federal shipment rules still apply.
Tracking and order changes
When tracking is available, we send it to the email supplied at checkout. A tracking number or printed label does not necessarily mean the carrier has received the package. Carrier delivery estimates can change and are not guaranteed unless a specific guaranteed service is expressly offered.
Delivery problems and address corrections
Check your address before paying and contact us immediately about corrections. We can change an address only while the order can still be updated. If a package is returned because of an incorrect address, refusal, or failure to collect it, we will contact you about reshipment or an eligible refund. We will disclose any actual additional shipping cost before reshipping; we do not charge a penalty for contacting us.
If tracking shows a delay, loss, or delivery you did not receive, contact us. We will review the details and work with the carrier on a reasonable resolution, including replacement or refund where appropriate or required. A carrier scan does not automatically end our responsibility. You do not have to purchase optional insurance to retain rights provided by law.
Canceling a standard order
Contact us as soon as possible to request a cancellation. We can generally cancel a standard order before it is dispatched. Once it has shipped, the return rules below apply. If we cancel because we cannot supply an item, we refund the amount paid for that item and any associated charges that must be refunded.
Custom order changes and cancellation
A custom order requires agreement on the design, configuration, quantity, price, and estimated preparation time before payment. Changes depend on the stage of work and may require a revised quote that you approve. A custom order may be canceled for a full refund before production begins. After production begins, voluntary cancellation is generally unavailable unless we agree otherwise. Rights for defects, our errors, and shipment delays remain unaffected.
Handmade differences
Hand-painted floats can vary in markings, color distribution, and finish. Product photos show representative examples, and screen settings can affect appearance. These normal differences do not excuse a product that is defective, materially misdescribed, or made contrary to the approved custom specification. Contact us before ordering if a precise appearance or matching set is essential.
Returns and refunds
Standard product returns
For a change-of-mind return of a standard, non-custom product, contact us within seven calendar days after delivery. Products must be unused, unfished, unaltered, and in their original condition, with included parts and packaging where supplied. Provide an order number or other reasonable proof of purchase. Request instructions before shipping; do not send exposed hooks through the mail.
Unless we agree otherwise, you pay return postage for a change-of-mind return. Use protective packaging and consider a tracked service. Original outbound shipping is not refunded for a voluntary return unless required by law. We do not charge a restocking fee. We do not deduct hypothetical shipping charges that were never charged to you.
Custom products and other exclusions
Products made or altered to your approved personal specifications are not eligible for change-of-mind returns. Used or fished products and products damaged by misuse or alteration are also excluded from voluntary returns. These exclusions do not remove rights concerning defects, inaccurate descriptions, incorrect items, or other remedies required by law. Future product categories may have clearly disclosed product-specific return conditions.
Damaged defective or incorrect items
Please contact us promptly, preferably within seven calendar days of delivery, with your order number, a description, and photos if reasonably available. Keep the packaging when it may help a carrier claim. The seven-day request helps us investigate; it is not a deadline that cuts off rights provided by law.
If we supplied a defective, damaged, or incorrect item, we will arrange an appropriate remedy, including replacement or refund, and cover reasonable necessary return shipping. We will tell you whether a return is required. Do not discard an item until we have discussed the remedy unless retaining it would be unsafe.
Refund timing and exchanges
For an approved voluntary return, we inspect the item and normally initiate the refund within five business days after receiving it. We refund the original payment method where available and explain any permitted deduction before processing. Bank or card-provider posting times are separate. Refunds required by shipment-delay rules or other law are processed within the applicable legal deadline and are not delayed by this inspection process.
Exchanges depend on availability. Contact us before returning an item; a return and new order may be the simplest option. For a discounted bundle, the refund reflects the amount actually paid for the returned goods. Ask us before returning only part of a bundle so we can explain the eligible refund.